We have been trained to gain entry using the latest non-destructive techniques & equipment.
We cover Pleck and the surrounding areas and are on-call 24 hours a day for all types of locksmith work, from burglary repairs, to lock-outs. We aim to get to you within 30 minutes, and we're available 24 hours a day.
All our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship.
A local, Father and Daughter family business, Alan and Jenny have been trading for almost 5 years. Prior to that, Alan had been working in the lock industry for 17 years.
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Our professional locksmiths carry a wide range of replacement locks and cylinders which means we can usually effect repairs and replacements in one visit, saving you time and money.
We have been trained to gain entry using the latest non-destructive techniques & equipment.
If your house has been broken into, more often than not there will be damage where the burglar has forced entry. In these cases there is an urgent need to make the premises secure.
Is your home secure? If you're in any doubt at all, why not book a security survey? Simply call 01922 780278 and we'll be happy to help!
If you've misplaced your keys or find you're locked out, then we can get you back in without unnecessary damage to your property. Also, because we're local to you, we can usually get there within 30 - 60 minutes.
Specialists in uPVC multi-point door locks and mechanisms, we carry all the necessary spares to repair over 95% of common uPVC door & lock problems on the spot, within an hour!
When it comes to your security, quality speaks volumes. We are able to offer British Standard, insurance approved mechanisms and all parts come with a 12 month manufacturers warranty as standard.
LockRite vans are equipped with key-cutting equipment and a wide range of common household and commercial key blanks. So, extra keys for the office or family can be supplied on the spot at a fraction of the usual cost.
We provide a full range of commercial services, from simple lock replacement to master key and access systems. We also provide reliable locksmith attendance for bailiffs and warrant work.
“Alan arrived exactly when he said he would, was knowledgeable, friendly and incredibly efficient. I would have no hesitation in using him again.”@ Verified By Email – Customer in Stourbridge ( 1 ) 5 March 2018
“The work was completed in a timely manner, as Alan was in the area on another job at the time I rang him. The work was completed in around half an hour and Alan was very friendly and courteous throughout. I would definitely recommend Alan and would not hesitate to call upon his services again if needs be.”@ Verified By Email – Customer in Oldbury ( 1 ) 5 March 2018
“Very efficient came earlier than said fitted lock in no time at all. Would definitely recommend without hesitation. Alan was very friendly and payment was seamlessly done by card. Very professional.”@ Verified By Email – Customer in Willenhall ( 1 ) 15 February 2018
“So pleased that Alan was able to sort my door lock that had failed when locked. Would recommend. Thank you Alan.”Pending Verification – Customer in Burntwood ( 1 ) 14 February 2018
“Excellent level of service, Alan fitted our locks securing a sliding patio door, I would definitely use this locksmith again for future jobs.”@ Verified By Email – Customer in Rowley Regis ( 1 ) 6 February 2018
“The job was completed in 2hrs very efficient and tidy worker. Work involved realigning the door and adjusting lock to suit.”Pending Verification – Customer in Dudley ( 1 ) 2 February 2018
“Alan McKeaun fitted new front door lock. Lovely job, lovely frinedly. Would recommend him. Thank you.”@ Verified By Email – Repeat Customer in Rowley Regis ( 2 ) 18 January 2018
“Took the care to locate the correct replacement lock and completed the work quickly and with minimum fuss. Very polite and kept us updated on progress.”@ Verified By Email – Customer in Stourbridge ( 1 ) 18 January 2018
“Excellent time keeping, very friendly and kept me updated continually. Everything up front no hidden costs or surprises definitely recommend.”Verified By Telephone – Customer in Burntwood ( 1 ) 16 January 2018
“Lockrite always gives a very good service and would recommend - does not overcharge as previous company definitely did.”Verified By Telephone – Customer in Halesowen ( 1 ) 8 January 2018
“The work was carried out in just over an hour having identified that the gearbox had failed and the door had dropped slightly. A new gearbox was fitted and the mechanism greased and the hinges adjusted. On contacting Jenny regarding the problem I thought that the minimum labour cost seemed a bit excessive but having not compared the cost with anyone else and an urgent need to get the door made secure I was just thankful that she was able to get the job completed. Jenny was nice and friendly and a pleasure to deal with.”@ Verified By Email – Customer in Stourbridge ( 1 ) 31 December 2017
“Very knowledgeable and professional installation. Took on a mess from the original fitter (the window company) who had by this time washed their hands of the problem. Alan came and quickly identified the problem and was able to speak directly to the manufacturer, source a replacement and fit it. He was obviously very experienced with the product range and everything related to it.”@ Verified By Email – Customer in Dudley ( 1 ) 22 December 2017
“Really helpful, explained everything well, great standard of work and lovely to deal with. Can't recommend them highly enough!”Verified by SMS – Customer in Kingswinford ( 1 ) 20 December 2017
“Work carried out in nice manner, good attitude and professional.”Verified By Telephone – Customer in Wolverhampton ( 1 ) 19 December 2017
“Friendly, efficient attention to detail, on time.”Verified By Telephone – Customer in Stourbridge ( 1 ) 19 December 2017
“Very satisfied. Will use again if needed.”@ Verified By Email – Customer in Wolverhampton ( 1 ) 15 December 2017
“Alan and his daughter Jen were very friendly, they completed the work at the time agreed, tidily, (they vacuumed regularly as they went along) professionally and at the agreed price, I wouldn't hesitate to use them again. Recommended and many thanks for doing this for me.”@ Verified By Email – Customer in Stourbridge ( 1 ) 9 December 2017
“Super speedy and great work. I was really impressed with the service and how friendly Alan was! Would definitely recommend and call again if I had any additional needs!”Pending Verification – Customer in Walsall ( 1 ) 22 November 2017
“Arrived quickly and provided a very friendly and efficient service. Highly recommend.”Verified By Telephone – Customer in Oldbury ( 1 ) 15 November 2017
“Very responsive, professional, reliable, easy to deal with, excellent service.”Verified By Telephone – Customer in Brierley Hill ( 1 ) 13 November 2017
“Alan at LockRite, whilst measuring/assessing this small job, was verbally abused by two occupants in the block who did not want him to continue with his assessment - he was professional, remained calm and explained the purpose of his visit and left without any confrontation. It was anticipated that this was the last I would see of him but this was not the case. Following the unprovoked provocation he diligently searched for a suitable lock for the letter box. His support for me was second to none and I was made to feel like a valued customer. Thank you Alan.”Verified by SMS – Customer in Kingswinford ( 1 ) 8 November 2017
“No comments given.”Verified By Telephone – Repeat Customer in Cannock ( 2 ) 8 November 2017
“Excellent friendly service.”@ Verified By Email – Customer in Stourbridge ( 1 ) 4 November 2017
“Great level of service and communication from start to finish and first rate job done. Would highly recommend.”@ Verified By Email – Customer in Stourbridge ( 1 ) 29 October 2017
“Excellent and professional service. I would highly recommend this locksmith.”@ Verified By Email – Customer in Bilston ( 1 ) 26 October 2017
“Fast, reliable efficient service from a trusted professional. Would call again without hesitation and recommend to friends and family. 1st class service at a competitive price!”@ Verified By Email – Customer in Wolverhampton ( 1 ) 16 October 2017
“Clean, tidy and on time. Would recommend.”@ Verified By Email – Customer in Dudley ( 1 ) 12 October 2017
“Alan was prompt, courteous and did the job well. Also offered some very useful advice. Will certainly be calling him again.”Pending Verification – Customer in Wolverhampton ( 1 ) 8 October 2017
“Fast response, efficient and professional, nice attitude.”Verified By Telephone – Customer in Kingswinford ( 1 ) 2 October 2017
“Alan and Jenny did what it said on the tin. Efficient and pleasant. Speedy and prompt. Good attention to detail. Kept us informed of work being done. Superb!”@ Verified By Email – Customer in Brierley Hill ( 1 ) 22 September 2017
"We had Allan come to our house this evening to put a new lock on our patio doors, I just want to let you know that he was such a lovely man, very efficient and amazing manners, he was with us within 30 minutes of my first phone call"
Alan arrived on time. He responded to the problem and determined a positive course of action. Very polite, friendly and reliable.
Would You Recommend Our Services? : Yes | Rating :
Called Alan who came out at agreed time and even called to say he was on his way. He identified the problem, clearly explained it to me and the options available to fix it. Friendly and efficient service, would definitely recommend.
- Mr Morton
Would You Recommend Our Services? : Yes | Rating :
Alan arrived promptly after my initial phone call and replaced our faulty front door lock in no time at all. He was friendly and took time to explain the cause of the fault. I will certainly contact him again for any other lock issues and would not hesitate recommending him to our friends.
- Mr Frost
Would You Recommend Our Services? : Yes | Rating :
I was due to go away in my caravan on Wednesday morning, yet on Tuesday evening I had trouble locking my door. I called Alan McKeown first thing on Wednesday and he came within an hour and the job was done efficiently within an hour, He was most friendly and demonstrated magnificent service... WELL DONE
- Mr D Taylor
Would You Recommend Our Services? : Yes | Rating :
Alan saw immediately what the problem was and let me know what needed doing. He was polite and quick while doing the job and made me feel at ease the whole time. Would definitely recommend.
- Mr P Singh
Would You Recommend Our Services? : Yes | Rating :
Alan was friendly, informative and efficient, sorting my lock in no time. I would definitely recommend
- Lee Cartwright
Would You Recommend Our Services? : Yes | Rating :
"Emergency call and Alan attended PDQ and repaired my door. Faultless service and manners."
"Alan came to my rescue - opened locked house - unable access. Great job, efficient and very swift. Highly recommended, extremely pleasant gentleman."
"Can not praise Alan enough so helpful and friendly did a fantastic job changing our locks , so professional , Thank You"
"We called Alan as our door had stopped working. He fitted a new lock and made some adjustments to the mechanism and it's now perfect. Alan was professional and efficient and I would definitely recommend him to others."
"Helpful, friendly service, quick and efficient .. Many thanks"
"Alan was able to visit us on the day we called. He gave us an estimated time of arrival which was spot on. On arrival he clearly explained what needed to be done and why. The job was done within 30 minutes. Fast, efficient and friendly. We would recommend Alan without hesitation"
"The locksmith Alan McKeown said he would be here within the hour to repair the lock on our front UPVC door.He came and was very professional and completed the repair in 30 minutes."
"Very impressed with speed and quality of service. Called in the morning and even though it wasn't an emergency Alan came out same day. I was presented with a very clear explanation of options with all associated pricing. Job was completed in under an hour, no mess and looked great. I would absolutely recommend Alan and Lockrite, local and friendly tradesman with the backing of a nationwide organisation."
"I called Alan about a lock failure at our property, he arrived quickly in the time frame he stated , he assessed the issue and made my property secure until he was able to return with the correct part (specialist part) later in the afternoon. He called to give an arrival time and was very polite and friendly. Will definitely be recommending his service."
"Very pleasant person and very professional in his work. I phoned him about 10-30am he said he would be with us about 12-00 and it was about 11-55am when he got to us, and he started straight away. My wife and my self was very satisfied and would recommend him to anyone."
- Mr John P
Would You Recommend Our Services? : Yes | Rating :
"Friendly, professional, affordable and did a great job. Thank you."
Would You Recommend Our Services? : Yes | Rating :
"Having recently moved house, we encountered a front door that was having trouble locking. A quick call to Alan, and he had the door working like new. Also changing our locks to anti-snap for a very reasonable price, and all within a hour. Thank you"
- Mr. D Myatt
Would You Recommend Our Services? : Yes | Rating :
Recent customer reviews from our Midlands Locksmith
"Alan arrived last night as an emergency locksmith, my son had pulled the door shut behind him, with the keys on the other side. Alan was in in seconds, we were so happy to be back in our house. I was so happy with Alan that I'm going to recommend his services to the care home manager where I work."
- Tammy, Wolverhampton
"Alan arrived late at night whilst the Police where at our bungalow following a burglary, to board up our bedroom window, Alan was recommended to me, and I was so happy with him that I have arranged for him to fit a new double glazed unit for us. And I will also recommend him top others."
- Russell, Hagley
"We were locked out of our pantry, and Alan was able to get the door opened and fit a new latch. a couple of days later the same happened again, and at 9pm Sunday night Alan came again at short notice and moved the handles slightly for us, as my husband struggles to turn handles on doors these days. we were very very happy with his prompt service."
- Mrs Tibbet, Kingswinford
"Alan was recommended to me by one of my tenants, whom he had done some work for before. Alan arrived at 3pm as agreed and sorted the problem for me, he was also reasonably priced. I find it is so difficult to find reliable trades men these days, but I will use Alan again, and recommend him to my friends."
- Valerie, Bridgnorth
"I wasn't able to shut my front door, so stranded in my house, Alan arrived at very short notice, and fiited a new lock for me, he also recommended that I fit a more secure Mortice Dead lock in the future. I will be calling Alan again when I have the money to fit this extra lock."
- Mrs Angie Smith, Stourbridge
"Alan arrived Saturday morning to removed a broken key from a parking post, he managed to remove the key with no damage and we can now use it again. Highly recommended."
- Mr Cooper, Great Barr
"I own a rental property in Wolverhanpton, and we had a problem with the front door, I had been messed about by another locksmith who said he couldn't get the parts to repair the door, So I called another locksmith Alan. and he opened the door, identified the fault, and actually stripped the gearbox to replace the faulty component, repaired the front door lock, then adjusted the hinges to make sure this couldn't happen again. so different to the other locksmith."
- Tarrie, Wolverhampton
"Alan had visited me once before about 12 months ago, to look at a window handle, and he actually didn't charge me. so last week when we were locked out of the entrance door to our appartments I said to call Alan again. He came very quickly opened the door for us, then told us the part needed to repair the door, which was on his van, so all sorted with 30mins. He was great again."
- Mrs Norton, Oldbury
Getting burgled can be an incredibly emotionally distressing experience, especially when valuable or sentimental belongings are lost. Immobilise is a free online service, fully supported by the police (via the Secured by Design initiative), in association with the National Mobile Property Register (NMPR). Subscribers can register their valuables with the database and add photos, descriptions etc. so that in the case of their property being stolen and then found by Police, it can easily be returned to them. With almost 30,000,000 items registered it is the world’s largest free property register and is used by all 43 Police forces in the UK. It can also help greatly with insurance claims and crime reports as you have a way to show exactly what was taken and the preventative measures you had in place.
You can register for free with the Immobilise service at www.immobilise.com.
Thieves are using stickers advertising a fictitious local locksmith company to mark homes which are an 'easy target'. The criminals carry out a preliminary reconnaissance on the area and mark houses which are deemed as having poor security measures in place. They later return to break into the houses which have already been marked as targets. The authorities are advising residents to remove the stickers immediately if they see any on their doors or windows.
Is your home secure? Call us today on 01922 780278 to arrange a security check on your premises.
You can read more about this story at http://www.bbc.co.uk/news/uk-england-london-24994148
There are several good reasons why you should consider choosing LockRite when looking for a locksmith in Pleck.
There are many factors to consider when choosing a locksmith in Pleck. Our checklist below should help you when making a decision.
Many of Britain’s van drivers could be putting themselves at risk of theft without the correct level of insurance cover according to a survey by a leading insurance comparison website. Approximately 65% of van owners surveyed, which included many small businesses, said they used their vans to transport tools, goods or equipment and over half of those surveyed said they left items in their vehicles overnight. Approximately 10% of those surveyed also admitted to selecting the 'social only' insurance level to reduce insurance costs which would not be adequate for a business/commercial insurance claim. Read more about this story at : http://www.locksmithjournal.co.uk/van-drivers-put-their-vehicles-at-risk-of-theft
If you are a homeowner, the safety of your home is probably something that is constantly on your mind. After all, you have probably worked hard to have your home in the first place. However, do you know what it takes to secure your home at all times? If not, this article can help guide you. Never allow anyone in your home that claims to be a sales representative. Many thieves use this as a way to get inside. They may try to gain entry to see if there is anything valuable in clear sight, then they will come back later when they think no one is home. Children's rooms and basements make good hiding places for valuables. When a burglar enters a home, they usually target the living areas for electronics and the master bedroom for jewelry and other valuables. Children's rooms filled with toys and basements used to store 'junk' are of little use to intruders and are usually passed over completely. Install timers on your indoor lights. If you are planning on being away from home after dark, timers can make your home look occupied. This is especially useful if you are planning a vacation or other extended stay away from home. Make sure the timer is set differently in each room, as all the lights turning on at once does not look natural. If you are planning on going on vacation, you need to hire someone to look after your home. Savvy thieves know what to look for when scouting out homes to rob. Uncut grass, newspapers piled up on the doorstep and unshoveled snow on the side walk are all signs that a homeowner is away on vacation. In conclusion, as a homeowner, keeping your home safe and secure is more than likely a major priority for you. Since you have read the above article, you know what it takes to secure your home properly. Use these tips and you will never have to worry about keeping your home safe again.
When calling a locksmith it is important to know what type of lock needs fixing or replacing. Use our visual guide below to identify your particular lock type.
The latest UK crime statistics show an alarming rise in vehicle thefts involving the use of a key with 25 percent of all stolen vehicles now being taken with the original key or a cloned copy. It is important to lock your car, even when kept in a garage, and ensure your car keys are kept out of sight from the opportunist thief as a car which is stolen with the use of a key is unlikely to be covered in the event of an insurance claim.
As autumn approaches and the temperatures start to drop the nights start closing in. Unfortunately darker evenings mean more opportunities for burglars so it's essential to look at your home security and make sure it's up to the job. Anti snap locks, deadbolts and window locks will help to prevent most opportunist thieves and security lighting will deter intruders.
If you are unsure how secure your home is, call your local LockRite Pleck locksmith today on 01922 780278 to arrange a home security survey.
As summer approaches and the days get warmer it is natural to leave windows open and doors ajar to keep homes cooler. Unfortunately this can be an open invitation to the "sneak-in" opportunist burglar who will take advantage of open doors and windows and make off with small, expensive items such as mobile phones and laptops, or even a set of house keys to return later when the house is empty or everyone is asleep.
If a burglary takes place without any visible signs of forced entry it can invalidate insurance claims, so it is important to remain security concious in the summer. One way to help prevent "sneak-in" burglaries is to install door security chains and window restrictors. This allows doors and windows to be left open slightly while offering enough security to deter an opportunist thief.
Call your local Pleck locksmith on 01922 780278 today to discuss your home security needs.
Do you know how many sets of keys are in circulation to your new home? How many generations of people have lived there? Do they still have keys? Do you trust they will never return or pass on those keys?
Don't take any chances, change your locks today! We can supply and fit brand new front and rear locks at a very reasonable price. Call now for a free, no obligation quote.
When it comes to something as sensitive as securing your property you need to be 100% sure you can trust the person doing the job, so when it comes to choosing a locksmith in Pleck you probably can't do better than choosing LockRite, and here's why:
Home security is always worth considering, and even more so if you happen to live in an area which is prone to crime. The website www.police.uk has an online, interactive map which shows you crime and burglary levels in your area.
Click here to view crime and burglary statistics for Pleck
No matter what the problem, whether you are locked in or locked out, if you need your locks changed or re-keyed or if you just need new keys cut, we come to you. We can be with you within 30 minutes* and all work is fully guaranteed with 12 months on parts and 90 days on all labour.
Don't risk your hard earned cash on a cheap locksmith with no accountability as many of these use questionable sales tactics and cheap, sub-standard parts. Choose LockRite and get it done 'Rite' first time!
Call 01922 780278 now
The dangers of lock snapping were recently discussed on the One Show (7th March 2012) and the advice is to ensure the locks on your uPVC doors are designed to withstand this kind of forced entry.
Lock snapping is a technique used by burglars where uPVC locks are literally snapped in half allowing quick access to your property. Unfortunately this type of forced entry is becoming more and more commonplace, and many homes with uPVC doors in the Pleck area are susceptible to this kind of attack unless the locks have been upgraded with anti-snap cylinders.
We can provide anti-snap, anti-bump and anti-pick locks for your doors. Call us now on 01922 780278 for a free, no obligation quote.
1.1 Contract means the contract for the provision of the Services. Customer means the person or business as set out on the Job Sheet whose request for the Services is accepted by LockRite Locksmiths Ltd. Price means the total charge calculated in accordance with the rates or charges on the Job Sheet, or if no charge has been quoted then a reasonable charge, which excludes VAT where applicable unless otherwise stated in writing. Deposit means any deposit requested and/or taken for the provision of Services and/or Additional Work as set out on a Job Sheet. Additional Work means any additional Services that are detailed in a Job Sheet that are additionally required to be carried or a subsequent supply of Services at a later date. Services means the provision of services, along with any LockRite Locksmiths Ltd supplied Goods, as set out on the Job Sheet for the Price agreed. Goods means the physical goods, parts or materials supplied to the Customer for the Price agreed. Order means the details as set out on the Job Sheet. Completion and/or Completed means the time and/or date on which LockRite Locksmiths Ltd deems the provision of the Services completed. Terms means these terms and conditions for the supply of Services.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 The plural shall also mean the singular and the singular shall also mean the plural.
2. Payment and Prices:
2.1Payment is due in full on Completion unless prior written agreement to the contrary has been made by LockRite Locksmiths Ltd in writing. Any overdue payments are strictly subject to clause 2.6.
2.2 The Price due for the Services is as shown on the Order. LockRite Locksmiths Ltd reserves the right to apply a surcharge to the Price for any payment by credit or debit card, however any such surcharge payable will be notified to the Customer, by LockRite Locksmiths Ltd, before taking payment by card.
2.3 LockRite Locksmiths Ltd reserves the right to alter or withdraw estimates or quotations at its discretion due to errors and omissions by LockRite Locksmiths Ltd, typographical, clerical or other errors or omissions in any website or other paper documentation or information that may be issued by LockRite Locksmiths Ltd shall be subject to correction without any liability on the part of LockRite Locksmiths Ltd unless such correction fundamentally changes the Customer's obligations under the Contract to the Customer's detriment in which case the Customer shall be entitled to cancel the Contract within 7 days of notification by LockRite Locksmiths Ltd
2.4 Any quotation shall lapse after 7 days, unless stated otherwise in writing, and may be withdrawn at anytime prior to the Customer's acceptance
2.5 In some circumstances the Customer may be asked to pay a Deposit. If the Deposit is subsequently not made within the required time, LockRite Locksmiths Ltd reserves the right to cancel the Order. If the balance of the Price is not paid, or the Customer cancels the Contract otherwise than as permitted LockRite Locksmiths Ltd shall be entitled to retain the Deposit.
2.6 If payment is not made in accordance with these Terms, LockRite Locksmiths Ltd, without prejudice to any rights of the Customer, understands and reserves the right to claim interest and compensation for debt recovery costs under the late payment legislation if LockRite Locksmiths Ltd is not paid according to the agreed Terms and the Customer shall additionally be liable to pay to LockRite Locksmiths Ltd all or any costs incurred in collection of outstanding moneys including Solicitor's fees and disbursements.
2.7 If LockRite Locksmiths Ltd has agreed with the Customer that the Price will be settled by a third party and LockRite Locksmiths Ltd does not receive payment in accordance with these Terms, the Customer shall remain liable at all times for payment of the Price and LockRite Locksmiths Ltd reserves the right to request immediate payment of the Price from the Customer. Any responsibility for recovering the Price from the third party will then be the sole responsibility of the Customer.
2.8 At any time before or during the supply of the Services as soon as it becomes aware at the same LockRite Locksmiths Ltd shall give written notice to the Customer of any increase in the cost to LockRite Locksmiths Ltd necessitating an increase in the Price which is a result of any problems onsite which could not reasonably have been foreseen or discovered at the time the Contract was termed or any change in specification of the Services which are requested by the Customer or as a result of any delay caused by any instructions of the Customer or failure of the Customer to give LockRite Locksmiths Ltd adequate information or instructions.
2.9 If the Customer fails to do so, or provides LockRite Locksmiths Ltd with incomplete, incorrect or inaccurate information or instructions. LockRite Locksmiths Ltd reserves the right to cancel the Contract by giving written notice to the Customer, or to make an additional charge of a reasonable sum to cover any Additional Work that is required.
2.10 No contract exists between the Customer and LockRite Locksmiths Ltd for the supply of the Services until LockRite Locksmiths Ltd has received and accepted the Customers signed Order. Once LockRite Locksmiths Ltd does there is a binding legal contract between LockRite Locksmiths Ltd and the Customer.
2.11 If the Customer is not a business and is private Consumer who is acting for purposes which can be regarded as outside their trade or profession then the Contract is subject to the Customer's right of cancellation. Nothing in these Terms will affect any Statutory rights of a Consumer:-
2.11.1 To exercise the right of cancellation, the Customer must give written notice to LockRite Locksmiths Ltd by delivering, or sending (including by electronic mail) to the contact details provided on the Order before the end of the 7 day cooling-off period. The Job Sheet has a cancellation form that can be used however the Customer does not have to use this form.
2.11.2 If the Customer has given written agreement to receive the Services within the 7 day cooling-off period then the Customer will still have to pay for the Services already provided.
3. Performance and Liability:
3.1 Details of the Services are set out on the Order.
3.2 LockRite Locksmiths Ltd shall use its best endeavours to provide the Services to a standard generally accepted within the trade or industry to be of acceptable quality. LockRite Locksmiths Ltd's liability in respect of any defect or sub-standard workmanship shall be limited to making good by repair any Services that are shown to LockRite Locksmiths Ltd's reasonable satisfaction to be defective or sub-standard or to refund the charge made by LockRite Locksmiths Ltd for the workmanship deemed to be sub-standard or defective. The sole decision as to whether the remedy shall be repair or refund will rest with LockRite Locksmiths Ltd.
3.3 The Customer will take all reasonable steps to comply with relevant health and safety legislation and other rules and regulations where the Services are to be performed at the Customer's premises.
3.4 The Customer will inform LockRite Locksmiths Ltd, in advance and/or at the initial time of contacting LockRite Locksmiths Ltd, of any potential hazards or precautions needed at the premises where the Services are to be performed. LockRite Locksmiths Ltd reserves the right to cancel the Order if, at its sole discretion, assesses at any time that there is a potential health and safety risk and this cannot be reasonably rectified or guarded against without additional time or cost to LockRite Locksmiths Ltd. If this has not been previously notified to LockRite Locksmiths Ltd by the Customer then the Customer shall be liable for any costs incurred by LockRite Locksmiths Ltd up to the time of frustration.
3.5 The Customer will obtain in advance permission for LockRite Locksmiths Ltd to enter any premises, work on or over party walls, fences, boundaries and suchlike belonging to third parties, where appropriate, and the Customer shall indemnify LockRite Locksmiths Ltd against any claims of whatsoever nature made by third parties arising out of LockRite Locksmiths Ltd's presence on or over their property except where such claims result directly from LockRite Locksmiths Ltd's negligence. The Customer shall be liable to LockRite Locksmiths Ltd for all loss or damage whether direct, indirect or consequentially suffered by us as a result of failure or delay by the Customer regarding the obligations referred to above.
3.6 LockRite Locksmiths Ltd may make any changes to the provision of the Services required to conform with safety requirements and / or legislation.
3.7 If the Services:-
3.7.1 include a gain entry request from the Customer then LockRite Locksmiths Ltd will use its reasonable efforts to gain entry using non destructive methods. However LockRite Locksmiths Ltd shall not be liable to the Customer for any failure to do so, or for any damage necessary to gain entry to satisfy the Order and the full Price shall remain due from the Customer even if entry is successfully gained by destructive means;
3.7.2 are to be provided in response to a water leak stop request from the Customer then LockRite Locksmiths Ltd shall not be liable to the Customer for any failure to stop any such leak, or for any damage caused by such a leak, or residual water that may have entered any hidden part of the structure, either before or after Completion.
3.8 LockRite Locksmiths Ltd may perform the Services in stages with each stage separately invoiced and paid for under the Contract.
3.9 The Customer acknowledges that painting and otherwise treating exposed or new surfaces resulting from the provision of the Services, including but not limited to any external timber parts is not part the Services, unless LockRite Locksmiths Ltd has agreed in writing to the contrary.
3.10 The Services by their very nature are often carried out in emergency, awkward, dirty or wet circumstances and in placing an order with LockRite Locksmiths Ltd for Services the Customer acknowledges, accepts the risk and agrees to not hold LockRite Locksmiths Ltd liable for any marking or damage that may occur in and around the area that the Services are to be performed as a direct consequence of the Services being supplied.
3.11 The Customer shall be responsible for the removal of spoil, waste, packaging or similar unless agreed by LockRite Locksmiths Ltd in writing.
3.12 LockRite Locksmiths Ltd shall have no liability to the Customer for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the Customer which is, are or turn out to be incomplete, incorrect or inaccurate.
3.13 LockRite Locksmiths Ltd shall not be liable to the Customer for any unforeseeable loss or damages arising from the provision or non-provision of the Services, including loss of profit or consequential loss or damage.
3.14 LockRite Locksmiths Ltd shall not be responsible to the Customer for any delay in performance or non-performance due to Force Majeure (including but limited to act of God, war, terrorism, power failure or other cause beyond the reasonable control of LockRite Locksmiths Ltd).,LockRite Locksmiths Ltd will make all reasonable attempts to promptly, upon the occurrence of any such causes, inform the Customer, stating that such cause has delayed or prevented its performance hereunder and thereafter shall take action within its power to comply with the Contract as fully and promptly as possible.
3.15 LockRite Locksmiths Ltd's liability in respect of any defect in the Services or shall be limited to making good by repair any Services that is shown to LockRite Locksmiths Ltd's reasonable satisfaction to be defective or sub-standard or to refund the charge made by LockRite Locksmiths Ltd for the part of the Services deemed to be sub-standard or defective. The sole decision as to whether the remedy shall be repair or refund will rest with LockRite Locksmiths Ltd.
3.16 LockRite Locksmiths Ltd will attempt to keep to any stated or arranged commencement, completion, appointment, delivery, installation or other such date or time given, but will not be liable for any failure to do so or for the consequences of any delay. Any time or date given by LockRite Locksmiths Ltd shall be an estimate only and shall not be the essence of the Contract.
3.17 LockRite Locksmiths Ltd may perform any of its obligations or exercise any of its rights hereunder itself or through any other party (including its employees, agents or subcontractors) approved by it provided that any act or omission by such party shall be deemed to be LockRite Locksmiths Ltd's act or omission.
3.18 The Customer agrees to fully and effectively indemnify LockRite Locksmiths Ltd, its employees, agents or subcontractors against all claims losses costs, including without limitation reasonable professionals' costs, and expenses made against LockRite Locksmiths Ltd arising from any loss injury or damage suffered by the Customer or a third party arising out of the Customer's breach of any legal obligations, clause(s) of these Terms, the rights of any third parties and/or the Customer's use or re-sale of the Services.
3.19 Nothing in these Terms affects any liability for death or personal injury caused by the LockRite Locksmiths Ltd's negligence or for fraudulent misrepresentation
4. Warranties and Guarantee
4.1 The Guarantee is conditional on the Customer fully complying with it's obligations under the Terms of the Contract.
4.2 LockRite Locksmiths Ltd guarantees its Services, including any Goods that form part of the Services, supplied shall be free of defects for a period of 3 months from Completion subject to the following:-
4.2.1 The Customer shall inspect the Services as far as reasonably possible immediately on Completion or as soon as reasonably possible after. LockRite Locksmiths Ltd will endeavour to make any defects good immediately but where LockRite Locksmiths Ltd is unable to immediately make good then a return visit shall be arranged by LockRite Locksmiths Ltd as soon as reasonably possible. The sole decision as to whether the work is made good immediately or on a return visit shall rest with LockRite Locksmiths Ltd. Any defects that were not immediately apparent or where inspection of the Services was not possible shall be notified to LockRite Locksmiths Ltd in writing within 7 (seven) days of the Completion. If such notice is not given by the Customer then LockRite Locksmiths Ltd will conclusively presume that the Services are in accordance with the Contract and the Customer shall be deemed to have accepted the Services.
4.2.2 The guarantee shall not apply to any adjustment or otherwise of, including but not limited to doors, hinges, keeps or on repairs to existing parts. Additionally LockRite Locksmiths Ltd will not accept liability for old and/or faulty third party equipment and any associated faults or otherwise, including but not limited to warping and non-aligned doors or other reasons outside its direct control.
4.2.3 After the expiry of the initial guarantee period in clause 4.2, LockRite Locksmiths Ltd additionally extends the Goods guarantee to 12 months from Completion or such other guarantee LockRite Locksmiths Ltd may receive from the manufacturer of the Goods. This extended guarantee on the Goods does not include labour and further charges will apply if the Customer wants LockRite Locksmiths Ltd to provide labour in these circumstances. Goods are supplied with a guarantee that they are fit for the purpose for which they are manufactured to the reasonable satisfaction of the Customer provided they are used and maintained as instructed or recommended by LockRite Locksmiths Ltd and/or Manufacturer. LockRite Locksmiths Ltd's liability in respect of any defect in the Goods supplied or incorporated in the Services provided by it shall be limited to making good by repair or exchange or refund of the original Price of the Goods, at LockRite Locksmiths Ltd's sole discretion, any Goods which are shown to LockRite Locksmiths Ltd's reasonable satisfaction to be defective under proper use and maintenance within any guarantee period: provided that such defective goods are promptly returned to LockRite Locksmiths Ltd's address carriage paid, however LockRite Locksmiths Ltd may at its own option repair goods on the Customer's premises. Return carriage to the Customer on Goods repaired or exchanged under this Clause will be borne by LockRite Locksmiths Ltd. In the event of LockRite Locksmiths Ltd dispatching replacement Goods at the urgent request of the Customer prior to receiving the returned Goods, then LockRite Locksmiths Ltd reserves the right to make a full charge for such Goods and for carriage and handling if the returned goods are shown not to be defective in accordance with the provisions hereof.
4.3 LockRite Locksmiths Ltd shall be under no liability relating to the Services:-
4.3.1 if any defects that arise from fair wear and tear, abuse, the Customer's negligence, abnormal working, conditions, failure to follow LockRite Locksmiths Ltd's instructions misuse or alteration of the Services without LockRite Locksmiths Ltd's approval; and/or
4.3.2 if any defects in the Services that arise from a drawing, design or specification supplied by the Customer; and/or
4.3.3 if the Customer fails to comply with clause 4.2.1 above.
5. Property and Risk:
5.1 Risk of damage to, or loss of the Goods shall pass to the Customer upon the earlier of delivery of the Goods to the Customer's premises or installation of the Goods in accordance with the Order.
5.2 Notwithstanding delivery or notification of availability for collection and the passing of risk in the Goods or any provision of these Terms, property in the Goods shall not pass to the Customer until LockRite Locksmiths Ltd has received full payment of the Price of all Services for which payment is then due.
5.3 Until such time as the property in the Goods passes to the Customer, the Customer shall hold the Goods as LockRite Locksmiths Ltd's fiduciary agent and/or bailee and keep the Goods separate from those belonging to others, properly stored, protected, insured and clearly marked as LockRite Locksmiths Ltd's property.
5.4 Until property passes to the Customer LockRite Locksmiths Ltd shall be entitled to require the Customer to deliver the Goods to it and on failure to do so, within 7 days of such notice of re-delivery from LockRite Locksmiths Ltd, the Customer irrevocably authorises LockRite Locksmiths Ltd's representatives to enter the premises on which the Goods are situated and remove the Goods at the Customer's expense.
5.5 The Customer shall not be entitled to charge by way of security, or similar, for any indebtedness any of the Goods which remain LockRite Locksmiths Ltd's property but if the Customer does so all monies owing to LockRite Locksmiths Ltd by the Customer shall, without prejudice to any other right or remedy of LockRite Locksmiths Ltd's, forthwith become due and payable.
6.1 LockRite Locksmiths Ltd shall be entitled without limitation to terminate the Contract or suspend, temporarily or indefinitely, any Additional Work under the Contract without any liability to the Customer and where the Services have been supplied but not paid for, the Price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary in any event that:-
6.1.1 the Customer ceases to, or threatens to cease to carry on business, makes any voluntary arrangement with its creditors, the Customer is placed into voluntary liquidation (other than voluntarily for the purpose of amalgamation or reconstruction) shall have a Winding Up Order made against it or if the Customer shall enter into any arrangement or composition with it's creditors or a moratorium put in place or if the Customer has an Administration Petition and/or Administration Order made and/or Administrator appointed or suffers a distress or execution to be levied on or a receiver appointed over any property used in connection with the Customer's Business, or being a Consumer, Partnership, Individual, firm or similar has a bankruptcy petition filed against it or becomes bankrupt;
6.1.2 LockRite Locksmiths Ltd reasonably believes that any of the Customer's actions may cause financial loss, legal liability or damage to the reputation of the Customer or LockRite Locksmiths Ltd or LockRite Locksmiths Ltd's directly related business partners, agents, sub-contractors, franchisor, licensor, franchisees, licencees or similar;
6.1.3 an encumbrancer takes possession or a receiver is appointed over any of the property or assets of the Customer;
6.1.4 the Customer breaches any one clause or more of these Terms and, where deemed remediable by LockRite Locksmiths Ltd, fails to remedy such breach within 7 days of a notice being given by LockRite Locksmiths Ltd to the Customer requiring such remedy;
6.1.5 LockRite Locksmiths Ltd reasonably suspects that the Customer has engaged in fraudulent or criminal activity relating to the Services;
6.1.6 LockRite Locksmiths Ltd reasonably believes that any of these events mentioned above is about to occur and notifies the Customer in writing of such.
7.1 These Terms together with the Order apply to the supply of the Services by LockRite Locksmiths Ltd. Any changes or additions to these Terms or the Order must be agreed in writing between the Customer and LockRite Locksmiths Ltd once the Order has been accepted by LockRite Locksmiths Ltd.
7.2 LockRite Locksmiths Ltd may change these Terms without notice to the Customer in relation to the provision of future Services and it is the Customer's sole responsibility to check the current Terms before ordering future Services.
7.3 LockRite Locksmiths Ltd shall supply the Services on these Terms to the exclusion of any other terms and conditions and any stipulations or conditions in a Customer's order which conflicts with or in any way negates these Terms shall be deemed to be inapplicable to the Contract unless expressly agreed to by LockRite Locksmiths Ltd in writing.
7.4 It is the sole responsibility of the Customer to ensure that the terms of the Customer's requirements, including but not limited to the relevant details in the Order, are complete and accurate.
7.5 LockRite Locksmiths Ltd will use the Customer's personal data for the purpose in relation to which the Customer has provided it. LockRite Locksmiths Ltd may however need to disclose personal data to a third party so that they can provide the Services requested, or to monitor the quality of the Services provided, or to fulfill a Subject Access Request, or to keep LockRite Locksmiths Ltd informed of offers or services LockRite Locksmiths Ltd believes may be of interest (unless the Customer has notified us otherwise). LockRite Locksmiths Ltd may additionally need to disclose information where there is a legitimate reason for disclosure (such as a court order) but LockRite Locksmiths Ltd will ensure that it always complies with any Data Protection or Privacy legislation in force. Any information about the Customer that LockRite Locksmiths Ltd may pass to a third party will be on the understanding that it is held securely by that party, in accordance with any Data Protection or Privacy legislation in force.
7.6 No failure of LockRite Locksmiths Ltd to exercise any power given to it or to insist upon the Customers strict compliance with any Terms of the Contract shall constitute any waiver of LockRite Locksmiths Ltd's rights.
7.7 It any provision of these Terms is held by any competent authority to be invalid and/or unenforceable in whole in part the validity of the other provisions of the Terms and the remainder of the Terms in question shall not be affected.
7.8 The Contract is between LockRite Locksmiths Ltd and the Customer and may be assigned by LockRite Locksmiths Ltd without the consent of or the need to give any notice to the Customer. The Customer shall not assign or otherwise transfer any rights, including without limitation benefits, or obligations that it may have under the Contract to any third party without LockRite Locksmiths Ltd's prior written consent.
7.9 Except as otherwise provided nothing in this Contract creates any right enforceable by any person or business not a party to it.
7.10 Any notice given hereunder must be given in writing, including by electronic mail and delivered to the residence, address or principle place of business of the party to whom it is addressed.
7.11 The Contract shall in all respects be construed and operate as a contract governed by English Law, shall be governed by the laws of England and subject to the non-exclusive jurisdiction of the English Courts
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